Really interesting experiment from HBR that puts up a Facebook page for a small cafe and starts to engage with fans in several ways. They then report on a Net Promoter Score for the effects of this little experiment with positive results. Problem being it’s a very small scale experiment.
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Foodie, music fanatic, ex-marathon runner trying to find his way and soccer co-conspirator. Currently Director of Digital Strategy at Abbott Labs. All posts are my opinion only.The Roll
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